Terms and conditions
|Terms & Conditions of Rental Agreement|
|Hirers are requested to read and accept these Terms and Conditions carefully before signing the agreement or ticking the box on the online booking form and before the hire can be completed. If there is anything you do not understand or do not agree with, please speak to any member of our rental staff for guidance. Please note that all car hires are subject to acceptance by our insurers.|
|Whilst every effort will be made to provide the exact make and model reserved, it may be likely that a similar, or better, vehicle will be offered.|
|Your driving licence must be produced each and every time you hire a vehicle from us. In addition, you must produce two further means of identification, which must include a utilities bill to you at your present address or an official letter to you at your present address. You will also be required to leave a landline telephone number where you can be contacted either during the day or evening. Note: Our rental staff reserve the right to refuse your rental if you do not produce your driving licence, or for any other reason.|
|All drivers must be in possession of a current, full valid driving licence which you must have held for a minimum of three years. UK Licence holders with the new style driving licence MUST produce both the photo card and Convictions Verification Page from the DVLA Database. Drivers with foreign driving licences must present their own national licence, plus an International Driving Permit (IDP) if a non-EU, EEA resident. All other drivers may drive in the UK for up to one year from commencement of residency in accordance with the current DVLA restrictions. Sight of their Passport is required for proof of entry.|
|In addition to the main hirer, it is possible for two other hirers to be insured to drive the vehicle, provided they meet our insurance requirements.|
|Our rental staff will note on the pre-rental check form and rental agreement, the reading of the fuel gauge. You are requested to return the vehicle with the same amount of fuel as you commenced the rental. A re-fuelling charge will be made if it is necessary to bring the level of fuel up to where it was when you took the vehicle. No refund will be given for any fuel in excess of the original reading. You have the option of paying an additional charge on hiring to return the car empty.|
|This is calculated on a 24-hour basis. Minimum hire period 48 hours. Rental times may be adjusted to suit individual hirers' requirements subject to vehicle availability.|
|The full cost of rental plus a damage deposit must be paid before any vehicle is released for rental. Payment must be made by major credit / debit cards only.|
|We do not allow animals of any type in our vehicles without our written permission given in advance of the hire date. This will only be given in exceptional circumstances, e.g. registered guide dogs for the blind. If permission is granted, you will be responsible for any additional valeting costs we incur.|
|What to do if you have an incident:|
|If you have an incident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:|
|Damage - Insurance excess (Deductible)|
There is a minimum of £1,500 damage excess on the insurance policy, also known as a deductible. This is the amount that you are liable for in the event that damage is caused to the vehicle while on hire to you. Any amount over the damage excess is covered by the insurance.
|Conditions for using the vehicle:|
|You or your authorised named driver must not use the vehicle for towing unless we have given you written permission.|
|Returning rental vehicles:|
|Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. Vehicles must always be
returned back to us during opening hours. We will not accept responsibility for vehicles damaged or stolen from outside our premises if
dropped-off after hours. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the
vehicle and its condition until it is re-inspected by a member of our staff.
The re-inspection will also include a mechanical inspection as soon as possible after the end of the hire. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day you
have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate you have rented the
You will have to pay for reasonable costs of repair if: We have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition) or the vehicle has been damaged whilst in your care.
|We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.|
|We work out charges using our current price list.
You will pay the following charges:
|Our policy regarding cancellations is that reservations must be cancelled by email, HM Hire will not accept cancellations by telephone. Your written cancellation request notice must be received within a minimum of 14 days in advance of the start date of the rental. Cancellations made less than 14 days prior to the reservation will be subject to a cancellation fee.
The booking deposit is non refundable. Cancellations made 48 hours or less prior to the reservation will be subject to the full cost of the hire being deducted. In the event that you do not collect the vehicle and did not follow our cancellation procedure, all money paid on the supplied credit / debit card shall be retained. In all cases an administration fee of £10 is charged irrespective of when the cancellation is made.
We process both the balance of the payment and the pre-authorisation amount (insurance damage excess) just prior to the hire date. If we are unable to process either of these transactions due to a problem with your credit card, we will attempt to contact you by both e-mail and telephone to obtain an alternative card number. In the event that we are still unable to process these transactions, your hire will be deemed to have been cancelled by you due to the fact that the contract has been voided by virtue of non-payment of all sums due.
|Ending the agreement:|
|If you are an individual, we will end this agreement straight away if we find out your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet the main requirements of this agreement. If you are a company, we will end this agreement straight away if: You go into liquidation. You call a meeting of creditors. We find out that your goods have been taken away from you until you pay off your debts. You do not meet any of the conditions of this agreement. If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main requirements of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.|
|You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to our Insurance Brokers who may inform the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose shown in the Data Protection Act 1998.|
|The laws of Scotland govern this agreement. Any dispute may be settled in the courts of that country.|
|If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated. Please note that cover is subject to the expiry date on the cover note, If this date and time is overlapped with the return of the vehicle, contact must be made with the hire company to extend cover to ensure continuation of insurance cover. The Insurance Company does not accept liability for Cash Hires.|
|Click here to download Terms & Conditions (PDF file)|
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